Responsible Gambling

At SpinTime we take responsible gambling seriously. We want play to be enjoyable and under your control, so we promote safe, measured gaming and encourage all customers to use the tools and support available if they feel their play is becoming risky. Our aim is to help you make informed choices and stay in charge of your account activity.

Player protection principles

We prioritise player safety, privacy and fair treatment. We apply sensible checks to identify risky behaviour and will offer guidance if we see signs of harm. We treat disclosures and requests for help confidentially and will work with you to find practical measures to reduce risk.

Activity-control tools

Deposit limits

You can limit how much you add to your account over a day, week or month. Setting lower deposit limits helps manage spend and keeps play within a budget you are comfortable with. Changes can be made through your account settings or by contacting our support team.

Loss limits

Loss limits restrict how much you can lose over a chosen period. These limits are intended to reduce the chance of chasing losses and to maintain sustainable play. If you need help setting a limit, our support staff can explain the options available.

Time limits and session reminders

Time limits and session reminders help you control how long you play in one session. You can set reminders to take breaks and choose automatic session time-outs to make sure play does not run longer than intended.

Account breaks and self-exclusion

If you need a longer break, self-exclusion lets you restrict access to your account for a set period. We will respect requests for cooling-off and can provide information on how to make those arrangements. For longer-term needs, permanent account closure is also available on request.

Recognising signs of problematic behaviour

Look out for signs such as spending more than planned, borrowing money to play, neglecting work or family responsibilities, lying about play, or feeling anxious when not gambling. If you notice these changes in yourself or someone close to you, act early and seek support.

Practical tips to stay in control

Set realistic budgets, use deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and keep bank and payment details secure. Consider discussing limits with a friend or family member for added accountability. If you prefer, contact our support team and we will guide you through available options.

Professional help and support organisations

If you need specialist advice, contact recognised UK organisations such as GamCare, GambleAware or your NHS local services. GamStop also offers a national self-exclusion service for people in Great Britain. These organisations provide confidential advice, tools and treatment referrals. If you choose to seek external help, we will support any reasonable requests to put protective measures in place on your Spin Time account.