Contact Us
If you have any questions, account-related issues, technical concerns or general feedback, our support team is here to help. Send enquiries via email, phone or our help centre and we will direct them to the right department. We can confirm when documents are authorised by the organisation and assist with deposits, withdrawals and verification. We also guide on responsible gambling and help centre access via phone, and we will do our best to act in your favour.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 email; live chat available) |
| General enquiries | [email protected] (response within 24 hours; admin enquiries) |
| Affiliate enquiries | [email protected] (partner team; contract queries) |
| Phone | +44 20 7946 0283 (local rates; English support) |
| Working hours | Mon-Fri, 09:00-18:00 (weekend limited) |
Email Support
Email is our preferred contact method for detailed requests, account enquiries or cases that need documents or explanations. Please send messages to [email protected] with a clear subject line and up-to-date contact details, and attach any relevant files. Providing full account information up front helps us investigate faster and avoids unnecessary delays.
Submit Your Inquiry
Need help from SpinTime? Send us a message using the form below and our team will reply as soon as possible. Name Email Message Send to Spin Time By contacting us you confirm you are 18 or over.Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests such as account queries or payment checks are usually handled quickly; complex matters that need verification or third-party input may take longer depending on their nature. If you need faster help, please use live chat for priority handling during staffed hours.
Feedback
At SpinTime we welcome your feedback, suggestions and ideas to improve the site. Tell us about games, payments, promotions or usability issues; we read every message and use feedback to make Spin Time clearer and more reliable for all players. Please share what you'd like to see changed or added, submissions are reviewed and acted on where practical.